Section 1 — Platform Manuals

User Manual

Everything an end user needs to track their devices, monitor alerts, and manage their account on Track Any Device.

1. Signing In

Track Any Device uses a central single sign-on (SSO) system. You sign in once and gain access to all services you are authorised for.

Navigate to track-any-device.com/my
Click Sign in — you will be redirected to the login page
Enter your email and password
If two-factor authentication is enabled on your account, enter the SMS code sent to your registered number
You are returned to the My portal

First-time users must be registered by an administrator. Contact your organisation's admin or the platform team to receive an invitation.

2. The My Portal

The My portal (track-any-device.com/my) is your personal dashboard. It shows:

My Devices — all tracking devices registered to your account
Incidents — alerts triggered by your devices (zone exits, SOS, low battery)
Organizations — tenant portals your account belongs to

3. Adding a Device

Each physical tracker has a unique IMEI printed on the device or its packaging.

Go to My Devices → Add Device
Enter the device IMEI
Choose your relationship: Owner, Custodian, or Follower
Click Add — the device appears in your list immediately

A device must first be registered and approved on the platform by an administrator before you can add it to your account.

4. Live Tracking

Once a device is active and sending signals it appears on the live map inside the tenant portal your organisation has set up. From your My portal you can see the last known position, battery level, and signal time for each of your devices.

Last position — shown on the Devices list as a latitude/longitude pair and last update time
Battery — shown as a percentage; devices below 20 % display a warning
Live map — available inside your tenant portal (see Organizations)

5. Incidents

An incident is raised automatically when a device breaches a monitored condition:

Geofence exit — device left an Inclusion Zone (patrol beat)
Geofence entry — device entered an Exclusion Zone (restricted area)
SOS alarm — device triggered an emergency signal
Low battery — device battery fell below the configured threshold

Incident statuses

Open — newly raised, requires attention
Acknowledged — reviewed by an operator
Escalated — promoted to a higher priority
Resolved — closed by an operator

You can view your incidents in the My portal under Incidents. Operators inside your tenant portal manage and resolve them.

6. Organizations

If your account belongs to one or more tenant organizations, they are listed under Organizations in your My portal. Each card links directly to that organization's operational portal where you can view the live map, beats, and fleet-wide incidents.

7. Mobile App

The Track Any Device mobile app (TAD) is available for Android and iOS. It turns your phone into a tracking device so your location can be shared with your organization's portal in real time.

Install the TAD app from the App Store or Google Play
Sign in with your existing account — no separate registration needed
Grant location permission when prompted
Toggle Start tracking — your phone begins streaming location to the platform
Toggle Stop tracking when finished

Background location is required for tracking to continue when the app is minimised. Enable Allow always in your phone's location settings for uninterrupted tracking.

8. Account Settings

Account settings are managed at login.track-any-device.com after signing in:

Profile — update your name and email address
Phone / 2FA — register or update your mobile number for two-factor authentication
Security — change your password or manage active sessions

Need help? Contact your organization administrator, or use the contact form to reach the platform team.